Refund policy

At Elvoria, we want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help.

"Please record a video when opening the box to ensure warranty and return rights."

You may return eligible items within 30 days of purchase.
Items must be unused, in original condition, and include all original packaging and tags.
Custom-made, personalized items, and gift cards are non-returnable.
To initiate a return, please contact us at contact@elvoria.us with your order number and reason for return. We will provide return instructions and a prepaid shipping label (if applicable).

Note: Free return shipping is provided only for defective, damaged, or incorrect items.

We accept exchanges in the following cases:

The item received was incorrect, defective, damaged, or not as described.
You would like a different size or color (excluding final-sale and custom items).

Please contact us to request a prepaid return label. Once the returned item is received and inspected, we will ship the replacement.

Warranty

If you receive a defective, incorrect or incorrect product from the store. Please send us an unboxing video so we can claim your product warranty.
We will send you a new product for free without you having to return the damaged one.

Refunds are processed within 2 business days after we receive and approve your returned item.
Depending on your bank or payment provider, please allow up to 3–5 business days for the refund to appear in your account.
Partial refunds may be issued for items that are used, damaged, or not returned in their original condition.

Our customer care team is always ready to assist you with returns, refunds, or exchanges.

Email: contact@elvoria.us

Company name: Perfectionist Plastic Surgery LLC

Address: 1420 N LOGAN ST DENVER, CO 80203 UNITED STATES

Support Hours: Monday – Friday, 09:00 AM – 09:00 PM (EST)

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