Modification/Cancel Order

Last updated: 21/08/2025

• Elvoria accepts order modification requests within 6 hours of receiving the order or is allowed to cancel the order with a valid reason within 6 hours of closing the order (contact as soon as possible via email: contact@elvoria.us).
  
• Order adjustment conditions: You can customize the error when ordering or change the desired parameters within 36 hours from the time of placing the order.
  
• Order cancellation conditions: Please notify Elvoria of a valid reason (force majeure, special ...) within 6 hours from the time of placing the order.
  
• If the jewelry has been produced and not shipped but you still want to cancel the order, you will be charged a 30% restocking fee.
  
• For orders that have been shipped, unfortunately we cannot support you to edit or cancel the order
  
• To edit/cancel the order, please contact Elvoria directly.